Dashboard

Customer Feedback Analysis Dashboard in Google Sheets

November 21, 2025November 21, 2025PKComment(0)

Understanding customer feedback is one of the most important parts of improving products, services, and customer experience. When feedback becomes difficult to organize, track, and analyze manually, businesses often miss important insights. To solve this challenge, the Customer Feedback Analysis Dashboard in Google Sheets provides a ready-to-use, fully automated, and visually rich solution.Customer Feedback Analysis Dashboard in Google Sheets

This dashboard helps you track feedback volume, ratings, sentiment, response time, product analysis, and feedback type performance. It also includes an advanced search system and a clean data sheet for easy management.Customer Feedback Analysis Dashboard in Google Sheets

In this article, we explain every card, chart, and feature of the tool in a simple and clear way.Customer Feedback Analysis Dashboard in Google Sheets

Table of Contents

What Is a Customer Feedback Analysis Dashboard in Google Sheets?

The Customer Feedback Analysis Dashboard in Google Sheets is a pre-designed, automated reporting tool that helps businesses:

Review total feedback received
Track average rating and response time
Analyze sentiment (positive, neutral, negative)
See product-wise performance
Identify negative feedback areas
Track monthly trends
Filter and search feedback instantly

This dashboard is perfect for customer support teams, product managers, quality teams, and businesses aiming to improve customer satisfaction.

Dashboard Cards – Key Metrics in One View

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The dashboard displays five important KPIs at the top:

Total Feedback Received

Shows the total number of feedback entries collected.

Average Rating

Highlights the overall customer experience score.

Avg Response Time (Minutes)

Shows how efficiently the team responds to customer concerns.

Positive Feedback

Counts all feedback marked as “Positive”.

Negative Feedback

Displays all “Negative” or “Dissatisfied” reviews.

These cards give you instant insights into customer experience.

Feedback Count by Product Category

This chart helps you understand:

Which product categories receive the most feedback
Where the highest interactions come from
Which products need deeper attention

High feedback volume often indicates high usage or potential issues.

Resolution Status Distribution

This visual shows the percentage or count of:

Resolved
Pending
In-progress
Escalated

It helps monitor customer service performance and backlog.

Rating Trend by Month

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

This chart tracks how your average rating changes month-by-month.

You can easily identify:

This is one of the most important trend charts.

Feedback Count by Month

Displays total feedback volume every month.

Useful for:

Workload planning
Understanding market cycles
Comparing peak vs low periods

Customer Feedback Analysis Dashboard in Google Sheets

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

Sentiment Analysis Section

The dashboard includes a complete sentiment analysis breakdown.

Charts Included:

Sentiment by Product Category

Shows sentiment quality (Positive, Neutral, Negative) for each product category.

Feedback Count by Sentiment

Helps understand the emotional distribution of feedback.

Sentiment by Location

Shows geographic areas with more positive or negative feedback.

This helps identify regional issues or strong markets.

Sentiment Analysis Section

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

Feedback Type Analysis

This section explains performance based on feedback type such as:

Charts Included:

Average Rating by Feedback Type
Feedback Count by Feedback Type
Negative Feedback by Feedback Type

This helps you understand which feedback type needs the most attention.

Feedback Type Analysis

Product Analysis Section

This part helps in deeper product-level evaluation.

Charts Included:

Average Rating by Product → identifies product quality level
Negative Feedback by Product → highlights problem areas

Product teams can use this to prioritize improvements.

Product Analysis Section

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

Search Function – Quick and Accurate Filtering

The Search Sheet Tab lets you:

Search by keyword
Search by field name
Instantly filter feedback
Find specific customer comments

This is extremely useful for customer service and quality audits.

Search Function

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Data Sheet – Backend Storage

All feedback entries stay organized in the Data Sheet.

You can update:

Product name
Rating
Sentiment
Feedback type
Customer name
Response time
Resolution status

The dashboard updates automatically based on the data.

Data Sheet

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

Advantages of Customer Feedback Analysis Dashboard in Google Sheets

No expensive software required
100% cloud-based and real-time
Beautiful visualization for insight-based decisions
Improves response time and customer satisfaction
Helps track negative reviews before they grow
Easy to use for non-technical users
Auto-updating charts and KPIs

Opportunities for Improvement

Add automated email alerts for negative feedback
Add customer profile view
Add product comparison dashboard
Add NPS (Net Promoter Score) module
Add AI-based sentiment classifier

Best Practices for Using This Dashboard

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

Update feedback data daily
Categorize feedback consistently
Use monthly insights to improve product performance
Track negative feedback trends regularly
Share dashboard with customer-facing teams
Use search tab for solving customer complaints faster

Conclusion

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

The Customer Feedback Analysis Dashboard in Google Sheets is a complete and powerful tool for understanding customer experience. With inspection-ready charts, sentiment analysis, product ratings, and detailed KPI cards, it provides everything you need to make data-driven improvements.

Whether you are managing a product, service center, or customer support team, this dashboard helps you stay ahead of customer expectations.

Frequently Asked Questions (FAQ)

1. Can I add more charts?

Yes, you can insert additional charts using Google Sheets’ built-in features.

2. Does the dashboard update automatically?

Yes, when you update the Data Sheet, the dashboard refreshes instantly.

3. Can I customize feedback types?

Yes, you can add, modify, or remove types as needed.

4. Is this suitable for small businesses?

Absolutely — the dashboard is ideal for SMEs and startups.

5. Is Google Sheets safe for storing feedback?

Yes, you can restrict access and protect sheets.

Watch the step-by-step video Demo:

Visit our YouTube channel to learn step-by-step video tutorials

Youtube.com/@NeotechNavigators

Click to Buy Customer Feedback Analysis Dashboard in Google Sheets

PK

Meet PK, the founder of NeotechNavigators.com! With over 15 years of experience in Data Visualization, Excel Automation, and dashboard creation. PK is a Microsoft Certified Professional who has a passion for all things in Excel. PK loves to explore new and innovative ways to use Excel and is always eager to share his knowledge with others. With an eye for detail and a commitment to excellence, PK has become a go-to expert in the world of Excel. Whether you're looking to create stunning visualizations or streamline your workflow with automation, PK has the skills and expertise to help you succeed. Join the many satisfied clients who have benefited from PK's services and see how he can take your data analysis skills to the next level!

http://neotechnavigators.com