Online Tutorial for Data Analysis and Automation
Ticket resolution time directly impacts customer satisfaction, operational efficiency, and service quality. Whether you manage IT support tickets, customer service requests, or internal helpdesk issues, delayed ticket resolution leads to frustration, SLA breaches, and increased costs. However, many teams still track ticket performance across emails or scattered spreadsheets, which makes monitoring slow and inaccurate.Ticket Resolution […]
Customer complaints directly impact brand reputation, customer loyalty, and revenue. When organizations fail to track complaints properly, resolution delays increase and customer satisfaction drops. Many teams still rely on emails, ticket logs, or disconnected spreadsheets, which makes complaint tracking inconsistent and reactive.Customer Complaint Resolution KPI Dashboard in Google Sheets This challenge makes a Customer Complaint […]