Understanding how customers interact with your business at every stage is critical for growth, retention, and satisfaction. However, many organizations struggle to visualize the full customer journey because data remains scattered across tools, teams, and reports. As a result, decision-makers often miss important insights.Customer Journey Mapping KPI Dashboard in Google Sheets A Customer Journey Mapping […]
Tag: CX analytics
Client Satisfaction Improvement Tracker in Google Sheets
Client satisfaction plays a critical role in long-term business success. When clients feel heard, supported, and valued, they stay longer, spend more, and recommend your services to others. However, many organizations struggle to track client feedback, improvement actions, and satisfaction trends in a structured way. Because feedback often lives in emails, surveys, or disconnected spreadsheets, […]

