Understanding how customers interact with your business at every stage is critical for growth, retention, and satisfaction. However, many organizations struggle to visualize the full customer journey because data remains scattered across tools, teams, and reports. As a result, decision-makers often miss important insights.Customer Journey Mapping KPI Dashboard in Google Sheets A Customer Journey Mapping […]
Tag: CX metrics
Customer Feedback KPI Dashboard in Google Sheets
Customer feedback plays a vital role in business growth. Reviews, ratings, surveys, and comments help organizations understand customer expectations, service gaps, and improvement opportunities. However, when teams track feedback data using scattered files or raw survey results, insights remain unclear and decisions get delayed.Customer Feedback KPI Dashboard in Google Sheets A Customer Feedback KPI Dashboard […]

