Online Tutorial for Data Analysis and Automation
Ticket resolution time directly impacts customer satisfaction, operational efficiency, and service quality. Whether you manage IT support tickets, customer service requests, or internal helpdesk issues, delayed ticket resolution leads to frustration, SLA breaches, and increased costs. However, many teams still track ticket performance across emails or scattered spreadsheets, which makes monitoring slow and inaccurate.Ticket Resolution […]
Technical support teams play a critical role in customer satisfaction and business continuity. Every ticket, response, and resolution directly impacts user experience. However, when support data remains scattered across tools or static reports, teams struggle to measure performance and improve service quality. That is exactly why a Technical Support KPI Dashboard in Google Sheets becomes […]
Every organization depends on IT support to keep daily operations running smoothly. Employees raise tickets for system issues, software access, hardware problems, network outages, and application errors. However, when IT teams track these requests in emails or scattered spreadsheets, visibility drops and response time increases. As a result, productivity suffers and user satisfaction declines.Office IT […]
Customer service is one of the most vital aspects of any business — it defines the customer experience and directly influences brand loyalty. To measure and improve service quality, you need data-driven insights. That’s exactly what the Customer Service Performance Dashboard in Google Sheets delivers — a simple yet powerful way to track service metrics, […]