Dashboard

Customer Satisfaction Dashboard in Google Sheets

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Monitoring customer satisfaction is essential for businesses to ensure high-quality service and timely resolution of issues. Our Customer Satisfaction Dashboard in Google Sheets is a ready-to-use, interactive tool that enables businesses to track, analyze, and improve customer service performance efficiently.Customer Satisfaction Dashboard in Google Sheets

Key Features of Customer Satisfaction Dashboard in Google Sheets

Click to Buy Customer Satisfaction Dashboard in Google Sheets

This dashboard is designed with three sheets for comprehensive analysis: Dashboard, Search, and Data.

1. Dashboard Sheet

The Dashboard sheet provides a visual and interactive overview of customer satisfaction metrics.

Cards Include:

  • Total Tickets: Displays the total number of customer support tickets received.

  • Avg. Satisfaction Score: Measures overall customer satisfaction on a scale of 1-5.

  • Avg. Resolution Time (hrs): Average time taken to resolve tickets.

  • Resolved Tickets: Total number of tickets resolved successfully.

  • Avg. Response Time (hrs): Average time taken to respond to tickets.

Charts Include:

  • Total Tickets by Status: Visualizes ticket distribution across different statuses like Open, Pending, Resolved, or Escalated.

  • Number of Tickets by Issue Type: Tracks common issues reported by customers.

  • Avg. Resolution Time by Department: Helps identify departments with longer resolution times.

  • SLA Breach %: Displays the percentage of tickets exceeding the defined Service Level Agreement.

  • Avg. Response Time by Channel: Compares response times across email, chat, phone, and in-person channels.

  • Avg. Satisfaction Score by Issue Type: Highlights areas needing improvement in specific ticket types.

  • Total Tickets by Region: Regional ticket trends to identify location-based service challenges.

  • # of Tickets by Month: Tracks ticket volume trends over time.

Customer Satisfaction Dashboard in Google Sheets
Customer Satisfaction Dashboard in Google Sheets

Click to Buy Customer Satisfaction Dashboard in Google Sheets

2. Search Sheet

The Search sheet allows users to quickly filter tickets by keyword or column. You can search by:

  • Department

  • Issue Type

  • Customer Name

  • Ticket Status

This makes it easy to analyze tickets based on specific criteria, enabling targeted improvements.

Search Sheet
Search Sheet

Click to Buy Customer Satisfaction Dashboard in Google Sheets

3. Data Sheet

The Data sheet is the database for the dashboard. Here, all ticket details are stored, including:

  • Ticket ID
  • Customer Name
  • Region
  • Channel
  • Issue Type
  • Department
  • Status
  • Response Time (hrs)
  • Resolution Time (hrs)
  • Satisfaction Score (1-5)
  • Date
  • SLA Breach Indicators

This structured data input ensures accurate tracking and analysis for the dashboard visuals.

Data Sheet
Data Sheet

Click to Buy Customer Satisfaction Dashboard in Google Sheets

Advantages of Using Customer Satisfaction Dashboard in Google Sheets

  • Quick visual insights into customer satisfaction trends.

  • Identify departments or channels with longer resolution or response times.

  • Monitor SLA compliance efficiently.

  • Helps in proactive decision-making to improve service quality.

  • Easy to use with no prior Excel expertise required.

Opportunities for Customer Satisfaction Dashboard in Google Sheets

Click to Buy Customer Satisfaction Dashboard in Google Sheets

  • Integrate with live customer support systems for real-time updates.

  • Add predictive analytics to forecast ticket volumes or SLA breaches.

  • Include sentiment analysis from customer feedback for deeper insights.

Best Practices

  • Regularly update ticket data in the Data sheet to keep the dashboard accurate.

  • Use the Search sheet to drill down into specific issues or departments.

  • Combine with employee performance metrics to align customer satisfaction with operational efficiency.

Conclusion

The Customer Satisfaction Dashboard in Google Sheets is an all-in-one solution for businesses to monitor ticket performance, SLA compliance, and customer satisfaction. By leveraging this dashboard, organizations can improve service quality, resolve tickets faster, and enhance overall customer experience.

Visit our YouTube channel to learn step-by-step video tutorials

Youtube.com/@NeotechNavigators

Click to Buy Customer Satisfaction Dashboard in Google Sheets

PK
Meet PK, the founder of NeotechNavigators.com! With over 15 years of experience in Data Visualization, Excel Automation, and dashboard creation. PK is a Microsoft Certified Professional who has a passion for all things in Excel. PK loves to explore new and innovative ways to use Excel and is always eager to share his knowledge with others. With an eye for detail and a commitment to excellence, PK has become a go-to expert in the world of Excel. Whether you're looking to create stunning visualizations or streamline your workflow with automation, PK has the skills and expertise to help you succeed. Join the many satisfied clients who have benefited from PK's services and see how he can take your data analysis skills to the next level!
http://neotechnavigators.com

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