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Employee Assistance Program Request Tracker in Google Sheets

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Employee well-being plays a critical role in organizational productivity, engagement, and retention. Employees often face personal, emotional, financial, or workplace challenges that affect their performance. Because of this, many organizations offer an Employee Assistance Program (EAP) to provide professional support and guidance.Employee Assistance Program Request Tracker in Google Sheets

However, when HR teams manage EAP requests through emails, phone calls, or unstructured spreadsheets, tracking becomes difficult. Requests may get delayed, confidentiality may weaken, and reporting becomes time-consuming.Employee Assistance Program Request Tracker in Google Sheets

An Employee Assistance Program Request Tracker in Google Sheets solves this problem by providing a centralized, structured, and visual system to manage EAP requests efficiently. It helps HR teams track priorities, response times, satisfaction levels, costs, and trends—while maintaining transparency and control.Employee Assistance Program Request Tracker in Google Sheets

What Is an Employee Assistance Program Request Tracker in Google Sheets?

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

An Employee Assistance Program Request Tracker is a centralized tool that records, monitors, and analyzes all EAP requests raised by employees. It captures key information such as:Employee Assistance Program Request Tracker in Google Sheets

  • Request ID
  • Request Date
  • Request Type
  • Priority Level
  • Employee Location
  • Department
  • Assigned Counselor or Vendor
  • Response Time
  • Request Status
  • Program Cost
  • Satisfaction Rating

Because the tracker uses Google Sheets, HR teams collaborate in real time and generate instant insights without complex systems.

This tracker supports:

  • HR teams
  • Employee relations teams
  • Wellness coordinators
  • Compliance teams
  • Management

Key Features of the EAP Request Tracker

This ready-to-use tracker includes:

 A structured Tracker Sheet Tab
 Seven insightful charts
 A powerful Search Sheet Tab
 Cost and satisfaction tracking
 Priority-based response monitoring

Each feature helps HR teams improve employee support effectiveness.

Tracker Sheet Tab

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

The Tracker Sheet Tab is the primary data-entry area. HR teams log every EAP request here.

Typical columns include:

  • Request ID
  • Request Date
  • Employee ID (or Anonymous ID)
  • Department
  • Location
  • Request Type (Counseling, Mental Health, Legal, Financial, Family Support)
  • Request Priority (Low, Medium, High, Critical)
  • Assigned To
  • Response Time (Hours – Auto Calculated)
  • Request Status (Open, In Progress, Resolved, Closed)
  • Program Category
  • Program Cost (USD)
  • Satisfaction Rating (1–5)
  • Remarks

Once the data updates, all charts refresh automatically.

Dashboard Charts – HR Insights at a Glance

The EAP Request Tracker includes seven powerful charts that turn raw request data into actionable insights.

 EAP Requests by Priority

This chart shows requests grouped by:

  • Low

  • Medium

  • High

  • Critical

 Helps HR prioritize urgent employee needs
 Improves response planning
 Supports workload balancing

 EAP Request Status Distribution

This chart displays requests by status:

  • Open

  • In Progress

  • Resolved

  • Closed

 Tracks pending workload
 Improves accountability
 Supports audit readiness

 EAP Requests by Location

This chart shows where requests originate.

 Identifies high-need locations
 Supports targeted wellness initiatives
 Helps allocate counselor resources

 EAP Requests by Department

This chart shows EAP usage by department.

 Highlights departments under stress
 Supports proactive intervention
 Helps HR leadership planning

 Total EAP Program Cost by Category

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

This chart shows cost distribution across categories:

  • Mental health

  • Legal support

  • Financial counseling

  • Family assistance

 Helps control program spending
Improves vendor cost negotiations
 Supports budget planning

 Average Response Time by Request Priority

This chart compares response time for each priority level.

 Ensures urgent requests receive faster responses
 Monitors SLA compliance
 Identifies process gaps

 Average Satisfaction Rating by Request Type

This chart shows satisfaction ratings by request type.

 Measures program effectiveness
 Improves service quality
 Supports vendor performance review

Employee Assistance Program Request Tracker in Google Sheets
Employee Assistance Program Request Tracker in Google Sheets

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

Search Sheet Tab – Search by Keyword and Field Name

The tracker includes a dedicated Search Sheet Tab for quick retrieval.

You enter:

  • Search Keyword (Department, location, request type, priority, status)

  • Field Name (Department, Priority, Location, Status, Request Type)

The tracker instantly filters matching records.

 Saves time
 Improves HR efficiency
 Simplifies compliance checks
 Supports management reporting

Search Sheet Tab
Search Sheet Tab

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

Why HR Teams Need an EAP Request Tracker

Without a structured tracker, organizations face:

  • Delayed employee support

  • Poor visibility of request trends

  • Inconsistent response handling

  • Inaccurate cost reporting

  • Weak wellness insights

This tracker ensures timely support, transparency, and data-driven decision-making.

Advantages of the Employee Assistance Program Request Tracker

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

 Centralized EAP request management
 Faster response handling
 Better employee satisfaction tracking
 Clear cost and budget visibility
 Department-wise and location-wise insights
 Easy collaboration in Google Sheets

Opportunities for Improvement

Organizations can enhance the tracker by adding:

 Automated email alerts for high-priority requests
 SLA-based escalation rules
Vendor-wise performance tracking
 Integration with HR systems
 Trend-based wellness risk indicators

Best Practices for Using the EAP Request Tracker

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

 Protect employee confidentiality
 Define priority levels clearly
Review response times weekly
 Monitor satisfaction scores regularly
 Analyze department trends monthly
 Restrict editing access for data security

Conclusion

An Employee Assistance Program Request Tracker in Google Sheets helps organizations deliver timely, effective, and compassionate support to employees. It converts EAP data into meaningful insights while maintaining simplicity and flexibility. Because it is cloud-based and ready to use, HR teams gain full control over employee wellness programs without complex tools.

Frequently Asked Questions (FAQs)

Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

1. Who should use this tracker?

HR teams, employee relations teams, and wellness coordinators.

2. Does it support confidential tracking?

Yes, employee identifiers can remain anonymous.

3. Can the tracker measure satisfaction?

Yes, satisfaction rating charts are included.

4. Can we customize request categories?

Yes, all fields are fully editable.

5. Is Google Sheets secure for sensitive data?

Yes, with correct access permissions.

6. Can automation be added later?

Yes, Google Apps Script supports alerts and workflows.

Visit our YouTube channel to learn step-by-step video tutorials

Youtube.com/@NeotechNavigators

Watch the step-by-step video tutorial:


Click to Buy IT Employee Assistance Program Request Tracker in Google Sheets

PK
Meet PK, the founder of NeotechNavigators.com! With over 15 years of experience in Data Visualization, Excel Automation, and dashboard creation. PK is a Microsoft Certified Professional who has a passion for all things in Excel. PK loves to explore new and innovative ways to use Excel and is always eager to share his knowledge with others. With an eye for detail and a commitment to excellence, PK has become a go-to expert in the world of Excel. Whether you're looking to create stunning visualizations or streamline your workflow with automation, PK has the skills and expertise to help you succeed. Join the many satisfied clients who have benefited from PK's services and see how he can take your data analysis skills to the next level!
http://neotechnavigators.com

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