A six-page Google Sheets dashboard for contact centres: calls, handle time, first call resolution, CSAT, wait and abandonment by queue, team, channel and shift, plus a Call ID lookup. Offline analysis – paste your own export.
Tag: Call Center KPI
Call Center KPI Dashboard in Google Sheets
Managing a call center effectively requires constant monitoring of various performance metrics. These metrics, often referred to as Key Performance Indicators (KPIs), help managers ensure that their team meets operational goals and delivers excellent customer service. Creating a Call Center KPI Dashboard in Google Sheets allows you to track these metrics efficiently and in real-time. […]