Track six after-sales KPIs (response time, resolution rate, satisfaction, return rate, repair time and cost per service) with MTD, YTD, target and previous-year comparisons in Google Sheets. Includes a sheet-by-sheet guide and worked example.
Online Tutorial for Data Analysis and Automation
Track six after-sales KPIs (response time, resolution rate, satisfaction, return rate, repair time and cost per service) with MTD, YTD, target and previous-year comparisons in Google Sheets. Includes a sheet-by-sheet guide and worked example.