A helpdesk ticketing management system built on Google Apps Script: SLA clocks per plan and priority, escalations, effort, satisfaction, a knowledge base, 21 reports and 7 roles, with a live demo.
Tag: helpdesk ticket management
IT Help Desk Dashboard in Google Sheets
A Google Sheets IT help-desk dashboard with 4 KPIs, 16 charts, SLA % and CSAT across 6 tabs — filter with slicers and search any ticket. One-time $9.99.
IT Helpdesk Ticket Tracker in Google Sheets
A shared IT Helpdesk Ticket Tracker in Google Sheets with a ticket log, SLA and resolution hours, satisfaction ratings, five workload charts and a keyword search.