A helpdesk ticketing management system built on Google Apps Script: SLA clocks per plan and priority, escalations, effort, satisfaction, a knowledge base, 21 reports and 7 roles, with a live demo.
Tag: helpdesk ticket management
IT Help Desk Dashboard in Google Sheets
A Google Sheets IT help-desk dashboard with 4 KPIs, 16 charts, SLA % and CSAT across 6 tabs — filter with slicers and search any ticket. One-time $9.99.
IT Helpdesk Ticket Tracker in Google Sheets
Managing IT support tickets efficiently is critical for every organization. When employees face system issues, software errors, network problems, or hardware failures, they expect fast and reliable support. However, many IT teams still struggle because they track tickets using emails, chats, or scattered Excel files. As a result, tickets get delayed, priorities get missed, and […]