A helpdesk ticketing management system built on Google Apps Script: SLA clocks per plan and priority, escalations, effort, satisfaction, a knowledge base, 21 reports and 7 roles, with a live demo.
Tag: IT support ticket system
IT Support Ticket Dashboard in HTML
A browser-based IT Support Ticket Dashboard in HTML with six KPI cards, seven filters and pages for issue, technician and location analysis plus a searchable ticket table with CSV export.
IT Helpdesk Ticket Tracker in Google Sheets
A shared IT Helpdesk Ticket Tracker in Google Sheets with a ticket log, SLA and resolution hours, satisfaction ratings, five workload charts and a keyword search.