A six-tab Google Sheets reporting pack for BPO and KPO delivery teams: 16 KPI cards, 18 charts and 15 native slicers across Overview, Clients, Delivery and Workforce, plus an engagement lookup and a built-in user guide.
Tag: sla compliance dashboard google sheets
IT SLA Compliance and Ticket Monitoring Dashboard in Google Sheets
Track IT ticket SLA compliance, response times, agent performance, and ticket trends with this ready-to-use IT SLA Compliance and Ticket Monitoring Dashboard in Google Sheets featuring 4 dashboard pages, data sheet, and search page.
IT Dashboard in Google Sheets
Managing IT operations without structured reporting creates confusion, delays, and performance gaps. However, many organizations still depend on scattered spreadsheets and manual reports. As a result, IT managers struggle to monitor ticket volume, resolution time, SLA compliance, and agent productivity in one place. Therefore, businesses need a centralized and interactive reporting system. The IT Dashboard […]